Refund policy

We offer ONE WEEK REFUND POLICY on all online purchases. So shop with confidence. No worries order whatever you like, anything that doesn’t satisfy you, simply return for refund.

Manage Your Returns Online

If you wish to return the item online simply email us at quillbypehnava@gmail.com
You may also contact us by phone at 
0346-1584490.

Return Period

You have ONE WEEK REFUND OPPORTUNITY Returned item must be unused & in original condition. 

If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, Please drop an email or contact us at our dedicated helpline. 

*Returned item must be unused and in the original condition, packaging with invoice. Damaged/ Stained/ Used Bag may not qualify for a refund.

Item Missing / Faulty 

If item is missing or faulty in order you can report to us within 7 days of orders delivery date after that we will not take any responsibility. 

Refunds

COD refunds

It may take 3 to 5 working days (Saturday & Sunday not included) to process your refund after receiving your parcel at return address & it will appear in your shared bank account.

Credit & Debit cards refunds

It will take further 3-5 working days to make a refund in your shared bank account. 

JazzCash/Easypaisa refunds

We process refunds on JazzCash or Easypaisa. Please provide the account title and phone number to process your refund It may take 3 to 5 working days (Saturday & Sunday not included) after receiving your parcel at return address to process your refund & it will appear in your JazzCash/Easypaisa account.

Bags & Accessories Refund Policy

* Refund policy is not applicable on Bags & Accessories bought from any Quill outlet but is available to customer buying online.

Stock on MARKDOWN/SALE

Refund: Stock on markdown price have no refund policy.

Manage Your Returns Online

If you wish to return the item online simply email at quillbypehnava@gmail.com or contact 0346-1584490.

We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we may not be able to accept the return.

Who Will Pay For the Return Cost?

Please note all returns are the customer's responsibility.

How many days will it take to issue a Refund?

A refund will be issued within 3-5 working days once we have received the item. We will refund the amount to your bank Account or card through which purchase has been made

Faulty items/ wrong item

If you receive a faulty item/ wrong item email at quillbypehnava@gmail.com or contact 0346-1584490.

Undelivered Parcel

Please note in case if parcel returns as undelivered due to customer negligence. System will put customer's account on hold & for future orders customer have to pay us in advance.

Return Address

Please send your goods with Original Invoice at below address

Online Return Department

House Number 121, Block E2, Johar Town, Lahore, Pakistan.